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Câu 1 / 10
1. Câu hỏi
GreatMart is concerned about customer satisfaction. In order to make sure its customers are happy, management has implemented several policies to facilitate the return process. In each GreatMart location, a counter at the front of the store is available for customers to return items
with a receipt. Customers can now have their money —– — quickly and efficiently.Đúng
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Câu 2 / 10
2. Câu hỏi
The reason for the return is never asked. Customers are just asked to bring the item back in its original box. GreatMart guarantees the best deals in
town because customers are allowed to use any coupon in the local newspaper, —– — it is from another store.Đúng
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Câu 3 / 10
3. Câu hỏi
Because of this, customers will always feel that they are getting a bargain.The aim of GreatMart’s CEO initiative is to ensure that all the best products
in the market are——-in the store at all times. This ensures that customers have no need to shop elsewhere.Đúng
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Câu 4 / 10
4. Câu hỏi
Employees are encouraged to sign up early for workshops, as the number
of participants is —– — to 50 per session. Provided that seats remain
available,employees can easilyĐúng
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Câu 5 / 10
5. Câu hỏi
If a session is —– –, however, staff can request that they be
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Câu 6 / 10
6. Câu hỏi
The upcoming sessions —– — on the 5th floor of the Stafford Suite building.
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Câu 7 / 10
7. Câu hỏi
Two European telecommunications companies have announced that they are merging. Teleparle of Paris and Spanish company Transcom will ——- to become Telemonde
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Câu 8 / 10
8. Câu hỏi
The newly-formed corporation is expected to provide service to more than 50 million European customers. This will surpass the size of Megacall, Europe’s
other telecommunications giant. The —- executive director of Teleparle,Greta LaSalleĐúng
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Câu 9 / 10
9. Câu hỏi
Corporations means that Telemonde will be a telecommunications giant in the 21 st century.” —– — the merger, LaSalle will continue her leadership position as chief executive officer
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Câu 10 / 10
10. Câu hỏi
Our company is continually striving to meet your needs as a customer.Based on surveys completed by our customers, we have discovered that the
format of our older bills needed some changes. —– — improvements made by our service experts, we have been able toĐúng
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