Đề Thi Chi Tiết Toeic Part 7 Tháng 6 P1

Allthesales.com Customer Claim Form

Claim Details: I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: sandra.waring.@gmail.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed. We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com

Why did Ms. Waring fill out the claim form?

Allthesales.com Customer Claim Form

Claim Details: I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: sandra.waring.@gmail.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed. We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com

What did Ms. Waring do before filling out the claim form?

Allthesales.com                                                                          Customer Claim Form

Claim Details: I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: sandra.waring.@gmail.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed. We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com

What is the purpose of the e-mail?

Allthesales.com                                                                          Customer Claim Form

Claim Details: I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: sandra.waring.@gmail.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed. We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com

In the e-mail, the word “filed” in paragraph 1, line 3, is closest in meaning to

Allthesales.com                                                                          Customer Claim Form

Claim Details: I purchased the above item on July 6 from All The Sales and was informed that the estimated delivery date for the order was between July 9 and July 28. When the item hadn’t arrived by August 5，I called the customer service number listed on the Web site. I left a message on the automated recording system but did not receive a response. I left a second message on August 11 but still received no response. As I need the item right away, I plan to purchase a copy from a local bookstore. Therefore, I am asking for a full refund for the cost of this order, as the charge has already appeared on my credit card statement.
To: sandra.waring.@gmail.com
From: customerservice@allthesales.com
Date: August 15
Dear Ms. Waring,
Your claim has been received and assigned reference number AZ10114. Please be advised that most claims are resolved within 7 days of the date when the claim is filed. We apologize for the inconvenience you experienced with your order. Our records indicate that your order was shipped on July 7 via standard ground shipping. We are currently investigating this matter further and will contact you with our findings within 48 hours. If your claim is approved, we will issue a refund in the same form as your original payment was made. Credit card reimbursements take 5 business days to process, while refunds for checks and money orders are sent within 24 hours by special delivery.
Deodre Skehan
Customer Service Department
Allthesales.com

How will All The Sales probably reimburse Ms. Waring if her claim is valid?

Sick of knee-high grass and weed-filled gardens? Call…

Gilmore Lawn Care

My name is Rudy Gilmore and I have been doing yard work in Rock Springs City for more than 25 years. I have experience mowing lawns, planting gardens, pruning trees, and painting fences and sheds. Unlike most businesses, I still make pride in doing everything personally, so you will always know who’s working around your house. As a native of Rock Springs City, I know the environment and will tailor every job to suit your needs. Lawn work starts at a reasonable $40.00 an hour, while paiting jobs can be negotiated on site. For references, call me anytime at 480-555-3440, and I will provide the names of satisfied customers in your area. For fast and friendly service, Gilmore Lawn Care is the best choice.

Rudy Gilmore

rudygilm@gilmorelawn.com

Pura Green Landscaping

201 West 56th Street, New York, NY, 10009

For 20 years, your premier lawn and landscape service

Dear Home Owner, Pura Green Landscaping is the country’s leading landscape management and lawn care company. We serve over 2.5 million satisfied customers every year, and we are committed to making your garden healthier and greener. Our famous, eight-step lawn analysis is perfect for both residential and commercial locations; a specialist will visit your property to determine what kind of care your garden needs before providing you with a no-obligation free estimate. Imagine watering your garden with the push of a button. Now through September 10，you can have an irrigation system installed and pay no interest for six months. As an additional special offer, receive $20.00 off your next scheduled maintenance when you refer a friend or neighbor. Call toll-free 800-555-4726 to learn about other offers in your area.

Call Pura Green and find out why people are switching to the best landscape and lawn service available. We look forward to serving you.

Sincerely,

Bryant Gunderson, President 

What does Mr. Gilmore emphasize about his company?

Sick of knee-high grass and weed-filled gardens? Call…

Gilmore Lawn Care

My name is Rudy Gilmore and I have been doing yard work in Rock Springs City for more than 25 years. I have experience mowing lawns, planting gardens, pruning trees, and painting fences and sheds. Unlike most businesses, I still make pride in doing everything personally, so you will always know who’s working around your house. As a native of Rock Springs City, I know the environment and will tailor every job to suit your needs. Lawn work starts at a reasonable $40.00 an hour, while paiting jobs can be negotiated on site. For references, call me anytime at 480-555-3440, and I will provide the names of satisfied customers in your area. For fast and friendly service, Gilmore Lawn Care is the best choice.

Rudy Gilmore

rudygilm@gilmorelawn.com

Pura Green Landscaping

201 West 56th Street, New York, NY, 10009

For 20 years, your premier lawn and landscape service

Dear Home Owner, Pura Green Landscaping is the country’s leading landscape management and lawn care company. We serve over 2.5 million satisfied customers every year, and we are committed to making your garden healthier and greener. Our famous, eight-step lawn analysis is perfect for both residential and commercial locations; a specialist will visit your property to determine what kind of care your garden needs before providing you with a no-obligation free estimate. Imagine watering your garden with the push of a button. Now through September 10，you can have an irrigation system installed and pay no interest for six months. As an additional special offer, receive $20.00 off your next scheduled maintenance when you refer a friend or neighbor. Call toll-free 800-555-4726 to learn about other offers in your area.

Call Pura Green and find out why people are switching to the best landscape and lawn service available. We look forward to serving you.

Sincerely,

Bryant Gunderson, President 

In the Gilmore Lawn Care advertisement, the word “tailor” in paragraph 1, line 5, is closest in meaning to

Sick of knee-high grass and weed-filled gardens? Call…

Gilmore Lawn Care

My name is Rudy Gilmore and I have been doing yard work in Rock Springs City for more than 25 years. I have experience mowing lawns, planting gardens, pruning trees, and painting fences and sheds. Unlike most businesses, I still make pride in doing everything personally, so you will always know who’s working around your house. As a native of Rock Springs City, I know the environment and will tailor every job to suit your needs. Lawn work starts at a reasonable $40.00 an hour, while paiting jobs can be negotiated on site. For references, call me anytime at 480-555-3440, and I will provide the names of satisfied customers in your area. For fast and friendly service, Gilmore Lawn Care is the best choice.

Rudy Gilmore

rudygilm@gilmorelawn.com

Pura Green Landscaping

201 West 56th Street, New York, NY, 10009

For 20 years, your premier lawn and landscape service

Dear Home Owner, Pura Green Landscaping is the country’s leading landscape management and lawn care company. We serve over 2.5 million satisfied customers every year, and we are committed to making your garden healthier and greener. Our famous, eight-step lawn analysis is perfect for both residential and commercial locations; a specialist will visit your property to determine what kind of care your garden needs before providing you with a no-obligation free estimate. Imagine watering your garden with the push of a button. Now through September 10，you can have an irrigation system installed and pay no interest for six months. As an additional special offer, receive $20.00 off your next scheduled maintenance when you refer a friend or neighbor. Call toll-free 800-555-4726 to learn about other offers in your area.

Call Pura Green and find out why people are switching to the best landscape and lawn service available. We look forward to serving you.

Sincerely,

Bryant Gunderson, President 

What is one of Pura Green Landscaping’s advertised services?

Sick of knee-high grass and weed-filled gardens? Call…

Gilmore Lawn Care

My name is Rudy Gilmore and I have been doing yard work in Rock Springs City for more than 25 years. I have experience mowing lawns, planting gardens, pruning trees, and painting fences and sheds. Unlike most businesses, I still make pride in doing everything personally, so you will always know who’s working around your house. As a native of Rock Springs City, I know the environment and will tailor every job to suit your needs. Lawn work starts at a reasonable $40.00 an hour, while paiting jobs can be negotiated on site. For references, call me anytime at 480-555-3440, and I will provide the names of satisfied customers in your area. For fast and friendly service, Gilmore Lawn Care is the best choice.

Rudy Gilmore

rudygilm@gilmorelawn.com

Pura Green Landscaping

201 West 56th Street, New York, NY, 10009

For 20 years, your premier lawn and landscape service

Dear Home Owner, Pura Green Landscaping is the country’s leading landscape management and lawn care company. We serve over 2.5 million satisfied customers every year, and we are committed to making your garden healthier and greener. Our famous, eight-step lawn analysis is perfect for both residential and commercial locations; a specialist will visit your property to determine what kind of care your garden needs before providing you with a no-obligation free estimate. Imagine watering your garden with the push of a button. Now through September 10，you can have an irrigation system installed and pay no interest for six months. As an additional special offer, receive $20.00 off your next scheduled maintenance when you refer a friend or neighbor. Call toll-free 800-555-4726 to learn about other offers in your area.

Call Pura Green and find out why people are switching to the best landscape and lawn service available. We look forward to serving you.

Sincerely,

Bryant Gunderson, President 

What is offered to Pura Green customers who refer new clients?

Sick of knee-high grass and weed-filled gardens? Call…

Gilmore Lawn Care

My name is Rudy Gilmore and I have been doing yard work in Rock Springs City for more than 25 years. I have experience mowing lawns, planting gardens, pruning trees, and painting fences and sheds. Unlike most businesses, I still make pride in doing everything personally, so you will always know who’s working around your house. As a native of Rock Springs City, I know the environment and will tailor every job to suit your needs. Lawn work starts at a reasonable $40.00 an hour, while paiting jobs can be negotiated on site. For references, call me anytime at 480-555-3440, and I will provide the names of satisfied customers in your area. For fast and friendly service, Gilmore Lawn Care is the best choice.

Rudy Gilmore

rudygilm@gilmorelawn.com

Pura Green Landscaping

201 West 56th Street, New York, NY, 10009

For 20 years, your premier lawn and landscape service

Dear Home Owner, Pura Green Landscaping is the country’s leading landscape management and lawn care company. We serve over 2.5 million satisfied customers every year, and we are committed to making your garden healthier and greener. Our famous, eight-step lawn analysis is perfect for both residential and commercial locations; a specialist will visit your property to determine what kind of care your garden needs before providing you with a no-obligation free estimate. Imagine watering your garden with the push of a button. Now through September 10，you can have an irrigation system installed and pay no interest for six months. As an additional special offer, receive $20.00 off your next scheduled maintenance when you refer a friend or neighbor. Call toll-free 800-555-4726 to learn about other offers in your area.

Call Pura Green and find out why people are switching to the best landscape and lawn service available. We look forward to serving you.

Sincerely,

Bryant Gunderson, President 

How do Pura Green Landscaping and Gilmore Lawn Care differ?